The Many CME Phone Features

Over the last few weeks I've been reading and toying with the many different phone feature settings that you can configure through CME. While there are still many options I haven't covered quite yet such as Intercom, Music On Hold, and Paging, I've learned a lot about what you can do using the ephone commands on the CME gateway. By far the most confusing part for me has been the configuration of hunt groups and how to route and stop the calls within hunt groups and to other hunt groups. It's a lot easier to understand when you're looking at a full Call Manager GUI rather than from ephone-dn commands!

DHCP IP Exclusion Command

As I was reading one of the CCNA:Voice chapters I noticed that my phones were picking up the wrong VLAN IP addresses. I spent hours and hours today working the issue until I realized what it was. My DHCP router has two dhcp pools to pick from when handing out IP address, one named VOICE for my IP phones (172.16.1.0 /24) and one named DATA (172.16.2.0 /24) for PC's and everything else simply enough. I like to exclude a small range of IP's from being handing out becuase you'll see this in most real world environments. So I excluded 10 IP's on both dhcp pools, 172.16.x.1 - 10 which allows me 20 IP addresses for servers, future routers, etc. Well what I didn't pay attention too was that I accidentally excluded the range 172.16.1.1 to 172.16.2.10 instead of this:

172.16.1.1 to 172.16.1.10 (10 spare IP's on the VOICE VLAN)
172.16.2.1 to 172.16.2.10 (10 spare IP's on the DATA VLAN)

I didn't notice that this was causing the issues because it was still handing out IP's but only from 172.16.2.11 on up obviously. Once I caught the error and typed this command:

ip dhcp excluded-address 172.16.2.1 172.16.2.10
ip dhcp excluded-address 172.16.1.1 172.16.1.10

Sure enough both phones picked up the right IP addresses, well after I restarted the phones from the voice router that is.

Internal VoIP Network

I'm finally back from traveling and had some downtime to begin studying once again. I was able to finish setting up my internal VoIP network and I can place calls between both phones now. The configurations for the phone settings is done through the router CME using ephone commands. I assigned one phone extension 1001 and the other 2002. Once I get a little further in my studying I'm going to configure the T1 connections between my two 1760's to simulate placing calls to a remote site over a WAN link. I'm planning on taking the CCNA:Voice test before the end of the year so I can begin ramping up for the CCVP a little after April once I'm in my new place.

Uploading CME Files

I spent most of this evening trying to upload the full featured Call Manager Express (CME) tar files to my Voice router. I was doing very well until I realized that I didn't have enough Flash memory to support the full version! Thankfully I was able to find the basic version which should be enough to get me through the studying and the test.

It was very time consuming deleting all the old files but I did learn a new command which I've never heard of, it's called the squeeze command. It's for sure one the weirdest command names in the Cisco IOS. Here's how it works, by default when you delete a file from flash, it really doesn't delete it rather it marks it as deleted so you're not gaining your flash memory space back by just typing the delete flash: command. The squeeze command however goes through the entire flash directory and removes any files marked as deleted, it works fairly well but is time consuming also.

Beginning The Setup of My Voice Network

I've been really busy over the last few months with this one being the busiest with me working 16-22 hour days. This is due in part of me installing and bringing up new networks for a few of our remote sites that's growing in size. I'll be in St. Paul MN this Wednesday and won't be back until Tuesday of next week if all goes well. I finally had a little downtime to get some studying in. After about 1 month of researching and about $700 later I had purchased everything I needed for my CCNA: Voice lab.



After I plugged everything in I did some of the initial configuration based on the CBTNuggets CCNA: Voice videos. I ran into an issue that stumped me for a long time however which was due to none of my phones or PC was receiving an IP address from the DHCP server I configured on my 2620 router. It turns out that my 7960 and 7940 didn't like the simplified vlan configurations much on my switch.

I had the following configured at first:

switchport mode access
switchport access vlan 50
switchport access voice vlan 10

I had to change the configuration to the old way:

switchport trunk encap dot1q
switchport mode trunk
switchport trunk allowed vlan 10,50
switchport access vlan 50

Once I added this all my devices starting picking up IP addresses. The only thing I can think of at this point is that maybe the older IP Phones don't accept the new way of switch vlan configuration but I'm sure I'm wrong and may be missing something.

Learning The Analog World

Before I begin digging deep into the VoIP part of my studies I spent the last 3-4 weeks studying more about the PSTN world. Mainly how analog voice signals is converted into electric and eventually binary signals. This process is called Pulse Amplitude Modulation (PAM) if your converting analog to electrical values and Pulse Code Modulation (PCM) when you're converting the PAM values to binary.

An engineer named Dr. Harry Nyquist noticed that human voice only uses between 20-9000 Hz. He figured out if you take samples of the voice signals at twice it's frequency rate, you can accurately send the signal over a medium and play it back without any noticeable sound distortion.

The problem with that if you sampled the highest frequency range that a human can reach (18,000 digital samples per second), it would require a lot of bandwidth for each voice call. To remedy this he lowered the frequency range to 4000 Hz (8,000 samples per second) since rarely do humans ever speak above this range and if they did it would probably be pretty annoying.

With that said, the 8000 sample rate per second plays nicely with the digital world. The rule states that each sample is 8 bits (1 Byte).

Therefore 8000 samples * 8 bits = 64,000 bps (64 kbps)

Does 64 kbps sound like a familar term you hear? It should as 64 kbps equals the same size as one ds0 channel in a T1. Remember a T1 has twenty four 64 kbps ds0 channels that makes up the entire T1 speed of 1.536 Mbps (24 * 64,000 bps = 1,536,000 bps) with T1 framing signaling the T1 size is actually 1.544 Mbps.

CCNA: Voice

So I'm finally preparing for the voice certifications, I've been reading a lot of material over the last few months but I'm officially getting into study mode again. I started going through the CCNA Voice CBTNugget videos and taking notes along with ordering the CCNA:Voice study guide. I'm still finishing up pricing out my lab but I'm hoping to spend less than $800 total on it. I have phones I can use at work along with some other hardware probably so that should help. I'm going to use one of the lab guides from techexams.net to help determine what I do and don't need. I plan on going after the CCVP straight after that and then who knows maybe CCIE Voice!

I have to travel quite a bit for work over the next month so I probably won't really dig into my studies until the end of September hopefully.