Sunday, October 3, 2010

The Many CME Phone Features


Over the last few weeks I've been reading and toying with the many different phone feature settings that you can configure through CME. While there are still many options I haven't covered quite yet such as Intercom, Music On Hold, and Paging, I've learned a lot about what you can do using the ephone commands on the CME gateway. By far the most confusing part for me has been the configuration of hunt groups and how to route and stop the calls within hunt groups and to other hunt groups. It's a lot easier to understand when you're looking at a full Call Manager GUI rather than from ephone-dn commands!

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